Shipping & Delivery
Shipping Regions
We provide international express shipping services to GCC countries (United Arab Emirates, Bahrain, Kuwait, Oman, and Qatar) through our logistics partner DRB Logistics Solutions Company. Shipments originate from Saudi Arabia (Riyadh, Jeddah, Dammam, Khobar, and Al Ahsa).
Shipping Process & Conditions
All orders will be processed within 1-2 business days of order confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You are responsible for providing a full and accurate recipient address. In the event of incorrect or insufficient information, we shall not be held liable for delays or non-delivery.
Incomplete addresses that require manual intervention will attract a surcharge. We reserve the right to refuse, hold or return any shipment if it is likely to cause damage or delay to other shipments, equipment, or personnel, or if it is prohibited by law.
Delivery Timeframes
Standard delivery timeframes to GCC countries are 2-6 business days from the date of dispatch. Please note:
Business days exclude Fridays, Saturdays, and public holidays in Saudi Arabia and the destination country.
Delivery times are estimates and may vary due to customs clearance, local courier schedules, or unforeseen circumstances.
Remote or hard-to-reach areas may require additional delivery time.
A maximum of three (3) delivery attempts will be made. If delivery fails after all attempts, the shipment will be classified as undeliverable and returned to our facility.
Delivery Fees
Shipping fees are calculated based on package weight and destination country. All prices include fuel surcharge (12%) and postal fees, Dimensional weight may apply for lightweight bulky shipments. Detailed shipping rates are available at checkout and may be subject to change with prior notice.
- No minimum order value is required to benefit from our delivery service.
- Delivery fee of 25 SAR including VAT will be applied for orders less than 499 SAR for KSA.
- Delivery fee of 74 SAR including VAT will be applied for orders less than 499 SAR for GCC countries.
- Free shipping for orders with 499 SAR or above.
- Certain Global items will require an additional fee of SAR17.25 including VAT for import processing and handling as per ZATCA
- We deliver Sunday – Thursday from 8am till 12am.
Proof of Delivery
Upon successful delivery, a proof of delivery signature will be obtained from the recipient. The courier may collect a signature from anyone at the delivery address or leave the package in a designated safe place if authorized by the recipient. Once delivery is confirmed, we are released from any liability regarding the shipment. You can track your order in real-time through the tracking number provided in your shipping confirmation email.
Failed Deliveries
If delivery is unsuccessful after three (3) delivery attempts due to incorrect address, recipient unavailable, or other issues beyond our control, the shipment will be classified as undeliverable and returned to our facility. Return logistics will be charged at the same rate as the original delivery. The customer will be notified via SMS and email at each delivery attempt.
Import Duties & Customs (GCC Cross-Border)
For international shipments to GCC countries, customs clearance and import duties (if applicable) are the responsibility of the recipient and will be charged separately based on destination country regulations. Some items may require special permits or additional documentation. Delays may occur during customs processing, which are outside our control and not included in standard delivery timeframes.